Frank,
Regretfully, I think that a lot of the problem is due to the ingrained poor customer service attitude that has been endemic through too many of the "old school" Lamborghini dealers around the world. Very much a "take it or leave it" mentality. The only reason they have stayed in existence is because they know that Lamborghini has had a unique mystique and that the enthusiasts/followers will embrace it regardless of the kind of service and support they offer - because they have no other choice, if they want to be part of the Lamborghini mystique.
But like many others probably, I shied away from the brand because of all the bad reports regarding reliability, service, dealers etc. That was until Audi appeared on the scene with the Gallardo. I became hooked, and like many others expected that the German's would wield a big stick and lift Lamborghini's game. To a large extent I think that this has happened, within the actual company itself, but once again I feel that the old school Lamborghini dealers around the world are letting many people down.
Without going into too much detail, I have certainly had first hand experience of the "old school dealers", but perhaps I am lucky in that my own local dealer (a newly appointed distributor in my part of the country) has been really good, especially in regards to some problems I had with the "water in the coil pack" problem, but also some very minor other problems (mainly trim related) that they picked up and replaced parts that I had difficulty even seeing any problem with! Of course, all under warranty.
I even raised the scenario "what if I do lots of burnout launch starts and fry the clutch?" Their response was "all under warranty". Not sure if I really want to put this to the test, but it does give me some confidence.
It makes me wonder whether this clutch issue that some owners are having a problem with, is actually a "dealer" problem, with the dealer trying to lay the blame/expense on the driver, for as many problems as they can get away with. The feedback from my friendly dealer workshop foreman is that the manual clutch problem is certainly known about and acknowledged by the factory, and there is now a replacement "under-warranty" fix.
Of course, they have one manual car that they sold, that within 2000km has required three clutches and a new gearbox - maybe an exception, but they have tried to get on top of the problem and it would seem they have got a high level of support from the factory. I am hoping this is a sign of the "new school" Lamborghini distributor.
Maybe, with enough customer feedback complaining about the very poor customer service from some of the old dealers, there may be some changes in distributors that will bring the level of customer service up to at least that which you would expect if you were in the market for a new Mazda or even Skoda!
Am I being too harsh?