As an enthusiast that owned 26 cars so far worth mentioning I would say it doesn't sound like they did anything unethical.
Every time i buy a sports or luxury car I try to do as much homework as possible, but who are we kidding when you see the right one its an emotional move!
As far as D & M since I am in Chicago I have been to their facility several times and altough I have not purchased anything there yet(they had more corvettes and vipers than imports) they treated me well and the pricing was understandable considering the low mile quality cars they offered.
It seemed more like a family atmosphere rather than the insanity of places like Luxury Motors........
But as far as the loss we all know if you buy a toy other than maybe a Supra or Nsx and pay up for the right one in the season you will take abeating trying to off it in the winter.
Thats just the nature of the beast!
I would say if your friend truely is unhappy with his car, have him level with the guys that sold it to him first(they seemed reasonable when i tried buying cars there) or wait until the weather breaks and sell the car outright.
By the way i had a 56k 86 560sl i owned and the top was the biggest pain in the rear to work. I finally left it down and only drove it when the weather permitted. In the cold that trans felt weird and like it was slamming into gear and when i had it checked the mechanic told me it was normal.
I wouldn't label anyone as a Ripoff Artist unless they just outright lie to people like some of the other people in chicago(wont mention names)
Good Luck All!
Stay warm!
