Quote:
Originally Posted by Shawn
I think they should pay for it.
I used to take mine into Mercedes of Hoffman Estates and never had any issues. But, I have learned that contacting the GM or the owner of the dealer (Mercedes or otherwise) even for service issues has helped me when I've had problems with the service managers. I would also consider making copies of all the documentation and mailing it into Mercedes Corporate.
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I talked to the GM and Corporate. Corporate said it is in the dealers hands now that it is out of warranty. Therefore, as Raymondo says it is less frustrating to let it go. They are supposed to call me back in the morning to let me know what the final outcome is. They were pissed that I called corporate too. Oh well.