FYI - the last time my car was in shop for 27 days, called Alex @ lamborghini canada. He did not care to acknowledge that I was service that long & told the service manager to talk to me.

Also made a simple request of extending my warranty for the period my car was having problems - did not respond either.

Absolutely the WORST customer experience of owning a car. Also, the salesperson (salesmanager) who sold me the car avoids asking me about my car. When confronted with my dissatisfaction, he told me that the dealership was NOT responsible for my problems (he was just the intermediary). He compared his role to being something like a salesperson at a department store. What service after spending $250k on a car that has been in the shop more times than i have driven it.

Also bought a Mercedes B200 in April 2006. Got 10x better customer service. Salesperson calls you back & service departments follow up after every service. Salesperson still calls me back every month to check on my purchase & ownership experience. Mercedes cares about their reputation & a lamborghini costing 8x more - couldn't care at all. They hope I trade back the care and take a $50k loss.